Terms of Service
Last updated: July 2026
1. Overview
These Terms of Service govern your use of tsatlee.com and all purchases made through our website. By accessing or using our site, you agree to be bound by these terms.
2. Products
Tsatlee offers curated silk accessories, bags, and home decor items inspired by Eastern living. All products are described to the best of our ability. Due to the nature of handmade silk goods, slight variations in color, texture, and pattern placement may occur — these are not defects but characteristics of authentic craftsmanship.
3. Pricing and Payment
All prices are listed in Euros (EUR) and include applicable VAT where required. We reserve the right to modify prices at any time without prior notice. Payment is due at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout.
4. Shipping
We ship internationally. Shipping costs and estimated delivery times are calculated at checkout. Please refer to our Shipping Policy for detailed information. Tsatlee is not responsible for customs duties, import taxes, or delays caused by local customs authorities.
5. Returns and Refunds
We offer a 14-day return window for most items, provided they are unused and in original packaging. Custom or personalized items are non-returnable. Please see our Refund & Returns Policy for full details.
6. Intellectual Property
All content on tsatlee.com — including product images, descriptions, brand assets, and educational content about Song Brocade, Suzhou Embroidery, and Xiangyunsha — is the intellectual property of Tsatlee and may not be reproduced without permission.
7. Limitation of Liability
Tsatlee shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product in question.
8. Governing Law
These Terms are governed by the laws of the European Union. Any disputes shall be resolved in the competent courts of the jurisdiction where Tsatlee is established.
9. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated date. Continued use of the site constitutes acceptance of the updated Terms.
10. Contact
For questions regarding these Terms, please contact service@tsatlee.com.