Refund & Returns Policy
Last updated: July 2026
1. Return Window
You may return most items within 14 calendar days of delivery for a refund or exchange. Items must be unused, unwashed, and in their original packaging with all tags attached.
2. Non-Returnable Items
Custom or personalized products, items marked as final sale or clearance, and gift cards cannot be returned.
3. How to Initiate a Return
Email service@tsatlee.com with your order number and the reason for return. We will provide return instructions and the return shipping address.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or the wrong item was shipped. We recommend using a trackable shipping service.
5. Refund Processing
Once your return is received and inspected, we will notify you by email. Approved refunds are processed to your original payment method within 5-10 business days.
6. Exchanges
Email us at service@tsatlee.com for exchanges, subject to product availability.
7. Damaged or Incorrect Items
Contact us within 7 days of delivery. We will arrange a prepaid return label and ship a replacement or process a full refund.