Shipping Policy
Last updated: July 2026
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
2. Shipping Destinations
We currently ship to the European Union, the United Kingdom, the United States, Canada, Australia, and select international destinations. Shipping costs are calculated at checkout based on your location and order weight.
3. Estimated Delivery Times
- European Union: 14–20 business days
- United Kingdom: 14–21 business days
- United States & Canada: 14–21 business days
- Australia & Rest of World: 14–28 business days
Please note that delivery times are estimates and may be affected by customs processing, local holidays, or unforeseen logistical delays.
4. Shipping Costs
Shipping costs are based on your location and the weight of your order. You can view the exact shipping cost at checkout before completing your purchase.
5. Customs and Import Duties
International orders may be subject to customs duties, import taxes, or handling fees levied by the destination country. These charges are the responsibility of the recipient. Tsatlee has no control over these fees and cannot predict their amount. Please check with your local customs office before ordering.
6. Order Tracking
All shipped orders include a tracking number, which will be sent to your email. You can track your order through the carrier’s website using the provided number.
7. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at service@tsatlee.com within 7 days of delivery (or expected delivery date). We will work with the carrier to resolve the issue and arrange a replacement or refund.
8. Contact
For shipping inquiries, please reach out to service@tsatlee.com.